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Shipping policy
We ship worldwide. Orders are dispatched from the fulfilment centre closest to your location to get your order to you as quickly as possible.
Estimated Delivery Times
| Country / Region | Estimated Delivery |
|---|---|
| United Kingdom | 3–7 business days |
| United States | 3–7 business days |
| Canada | 3–7 business days |
| Australia | 3–7 business days |
| New Zealand | 3–7 business days |
| European Union | 3–7 business days |
| Rest of the World | 3–7 business days |
Delivery times are estimates and may vary due to carrier delays, customs processing, or busy periods.
Order Processing
Orders are typically processed and dispatched within 1–2 business days of being placed. Once shipped, you'll receive a confirmation email with your tracking information so you can follow your order every step of the way.
Important Notes
- Delivery to remote locations may take slightly longer than estimated.
- We are not responsible for delays caused by carriers, customs, or circumstances outside our control.
- Please ensure your shipping address is correct at checkout — we are unable to redirect orders once dispatched.
Late or Missing Orders
If your order hasn't arrived within the estimated timeframe, please first check your tracking link and allow an additional 2–3 business days for any carrier delays. If your order still hasn't arrived, contact us at hello@thelumilabs.co and we'll get it sorted.
Incorrect or Damaged Items
If you receive the wrong item or your order arrives damaged, please contact us at hello@thelumilabs.co within 3 business days of delivery with your order number and a photo of the item. We'll arrange a replacement straight away.